Frequently Asked Questions

How do I book a truck?

Simply go to the “Find & Book a Nearby Driver” page, select the truck closest to you, review the driver’s profile, and click "Book Now".

Can I track the driver in real-time?

Yes, you can view real-time location through the GPS tracking integrated into each driver's profile after booking.

How do agents earn commissions?

Agents receive a percentage of each completed trip from the drivers they referred. Commission details are available in their dashboard.

What happens if a driver doesn’t show up?

Funds are held in escrow. Once an agent confirms the driver has loaded, funds are released. If no confirmation is made, you can request a refund.

How do I become an agent or driver?

Go to the registration page and select "Agent" or "Driver". Fill in your details and wait for verification.

Still Need Help?

Reach out to our support team by email at support@papapanow.com or call us at +234 810 594 0049.